At Ronan Treks, we want you to be fully satisfied with every purchase. If for any reason you are not completely happy with the item(s) you received, you may request a return or exchange within the allowed return period. This policy applies to all travel accessories, fishing gear, and hiking gear purchased through our website.
Return Eligibility
To be eligible for a return, your item must be:
Unused and in its original condition
In the original packaging with all tags and labels attached
Returned within 14 days of delivery
Items that are damaged due to misuse, wear and tear, or customer handling are not eligible for return.
Non-Returnable Items
Certain items may be non-returnable due to hygiene, safety, or customization. Any such restrictions will be clearly mentioned on the product page prior to purchase.
Return Process
To initiate a return, please contact us at [email protected] with the following information:
Your full name
Order number
Product(s) you wish to return
Reason for return
Once your request is reviewed and approved, we will provide return instructions. The customer is responsible for return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
Refunds
After we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item for a different size, color, or alternative product, please mention it in your return request. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [email protected] within 3 days of delivery. Be sure to include clear photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, feel free to reach out:
Email: [email protected]
